Service Department

A “HOLDEN” Product.

BRISBANE SYDNEY MELBOURNE ADELAIDE PERTH

For the latest and/or any missing Campaign Bulletins,

please refer to Holden Lionheart

Page 1 of 6

PRODUCT CAMPAIGN BULLETIN

05-H-01

March 2, 2005

SUBJECT: TYRE PLACARD REPLACEMENT

MODELS AFFECTED: XC COMBO MY2004, MY2005

This bulletin announces the initiation of a Safety Recall to replace the tyre

placard on all MY04 and MY05 XC Combo vehicles.

DESCRIPTION OF DEFECT

A discrepancy exists regarding information printed on the tyre placard for the

XC Combo. The tyre specification printed on the top of the label states correct

usage of a 185/60R15-88 (H) type tyre. However due to a releasing error,

information at the bottom of the label incorrectly refers to different load and

speed rating of 93 (Q).

Vehicle compliance and regulations requires this information be corrected.

AFFECTED VEHICLES

Model

Years

Body Style From VIN To VIN

2004/2005 Light

Commercial

W0L0XCF2543044714 W0L0XCF2543062496

ACTION REQUIRED BY DEALERS

1. Confirm vehicle VIN number is within the range shown in the “Affected

Vehicles” section (above). Affected vehicles will be flagged in NOW

system for recall action. Affected Stock vehicles must also be reworked

prior to customer delivery or dealer transfer.

2. Confirm vehicle has not previously been reworked ie:

¾ Identified by an ‘X’ in the A-3 co-ordinate of the “Vehicle Service

History” label (Driver’s side lower storage compartment, under rubber

mat.)

¾ Application of “05-H-01 Campaign Completed” label.

¾ Confirm campaign status in NOW vehicle search.

Page 2 of 6

3. Remove current tyre placard label with ‘TZ’ identification and replace with new placard

P/N 13220995 with ‘UK’ identification. Destroy and discard old placard. New placard

shown below.

Fig 1.

4. Install a Campaign Completed Label and a Vehicle Service History Label as specified in

the section titled ‘Campaign Completion Identification’ to signify campaign completion.

5. Submit a warranty claim. Refer “Warranty Claim Information”.

RETURN PARTS - No action required.

CUSTOMER NOTIFICATION

Owners of vehicles affected by this recall campaign, will be contacted directly by letter to

their recorded address. The letter provides details of the recall campaign and requests the

customer to contact a Holden Dealer and make a service booking to have the appropriate

work carried out. Refer to Appendix A for a draft copy of the customer letter.

CAMPAIGN COMPLETION IDENTIFICATION

All campaigned vehicles must have:

1. A Campaign Completed label applied to the right hand front ‘A’ pillar, between the

hinges, with details of the campaign, ie

• Campaign No. “05-H-01”

• Dealer Code

• Date legibly entered on the label with a permanent ink pen.

AND

2. For additional identification, mark an “X” at the A-3 coordinate of vehicle service history

label, and if required, apply new label to driver’s side lower storage compartment, under

rubber mat.

Extra Campaign Completed and Vehicle Service History labels are available at no cost from

Moore Business Systems. Fax your order to: (03) 9270 8925.

• For Campaign Completed Labels Quote stock no. SD 28156 on a Moore Business

Systems ‘Packaged Goods’ order form for a pack of 100 labels.

• For Vehicle Service History Labels quote stock no. SD 28177 on a Moore Business

Systems ‘Packaged Goods’ order form for a pack of 100 labels.

Page 3 of 6

PARTS INFORMATION

Each dealer has been sent an initial quantity of two new tyre specification placards with this

Recall Campaign Bulletin package, comprising of:

• 2 x Part number 13220995 (UK id)

Additional labels are available free of charge from Salmat by completing and faxing the

Material Order Form, Refer to Appendix C. Follow up Salmat to confirm receipt of Material

Order Form if written confirmation of receipt from Salmat is not received within 2 working

days.

Replacement part information:

Part Number Description Quantity

13220995 Tyre placard 1

WARRANTY CLAIM INFORMATION

On completion of campaign action, dealers are requested to submit a warranty claim using

the Labour Operation Numbers specified below:

Warranty Claim Information

Description

Replace tyre placard

Labour Operation No.:

Standard Time:

Failure Code:

Claim Type:

T581601

0. 2

T0096

CONTACT INFORMATION

For further information or clarification on this recall campaign please contact the relevant

person below:

ENQUIRY TYPE CONTACT NAME CONTACT NUMBER

(03) 9647 1857

General enquiries Rob Davies

(03) 9647 5698

Technical enquiries TAS 1800 033 417

Parts related enquiries Salmat (03) 9358 2990

Warranty related enquiries Warranty Administration 1800 033 487

J. K. Hoffman

General Service Manager

Attachments

Appendix A Customer Letter- Draft

Appendix B Technical Procedure

Appendix C Material order form

Page 4 of 6

APPENDIX A - Draft Customer Letter

Dear Holden Customer,

As part of Holden’s ongoing commitment to customer safety, we have initiated

a vehicle safety recall campaign on model year 2004 and 2005 XC Combo light

commercial vehicles.

A discrepancy exists in the lower section of the printed details on the tyre

specification placard. This incorrect information is required to be rectified by

Holden. The current information on the placard is inconsistent and may lead

to some confusion when replacing tyres.

Our records indicate that your Holden vehicle was manufactured within the

affected range.

It is therefore necessary for you to contact a Holden Dealer of your choice, and

make a booking to have the tyre specification placard replaced with a new

placard at a suitable time to you, or during the next scheduled service at a Holden

Dealer.

Work will be carried out free of charge. At the time of booking, your Dealer will

be able to advise you how long your vehicle will be required for the work to be

completed.

If you have any questions, please contact your Holden Dealer or call the Holden

Recall and Rework Assistance Centre on 1800 632 826, where we will be pleased

to assist.

Thank you for your attention to this matter. Please accept our apologies for any

inconvenience that may be caused to you.

Yours sincerely

David McMurray

Manager, Customer Assistance

VEHICLE SAFETY RECALL

05-H-01

Page 5 of 6

1. Open the fuel filler door to view tyre placard on inside of the door.

Fig 2.

2. Check the identification code on tyre placard to ensure replacement is necessary.

(photo below shows correct label)

Fig 3.

3. Peel off and discard old tyre placard.

4. Ensure surface clean, dry and dust free. Attach new placard as shown in Fig 3.

5. Complete ‘Campaign Identification’ and attach ‘Vehicle Service History’ label.

Instruction complete.

APPENDIX B – TECHNICAL INSTRUCTIONS FOR CAMPAIGN 05-H-01 XC COMBO

TYRE PLACARD REPLACEMENT.

Page 6 of 6

Fax this order form to SALMAT ON: (03) 9358 – 2999

IMPORTANT:

The vehicle ISOVIN to be reworked must be specified below.

Part Number Description Quantity

13220995 Tyre Placard/Label

VEHICLE ISOVIN

Contact Name: _______________________________________________

Dealer Code: _______________________ Date: ________________

Dealer Name: ______________________ Ph. No: ______________

Dealer Address: _______________________________________________

Fax No.: _______________________________________________

SALMAT USE ONLY

Dealer Order Acknowledgement faxed back to Dealer within 2 working days of receiving YES / NO

Confirmation of parts order received by Salmat on:

QUANTITY REQUESTED DESPATCHED YES / NO (PLEASE CIRCLE APPROPRIATE RESPONSE)

Date despatched

FREIGHT FORWARD AGENT

Consignment Note Number

APPENDIX C – SALMAT MATERIAL ORDER FORM FOR

CAMPAIGN 05-H-01

XC COMBO TYRE PLACARD REPLACEMENT.

Page 1 of 5

PRODUCT CAMPAIGN BULLETIN

05-H-02

March 30, 2005

SUBJECT: RECOVERY REINFORCMENT FOR VEHICLE STRUCTURE

MODELS AFFECTED: VY AWD - Adventra, Cross 8, HSV Avalanche and

Avalanche XUV.

This bulletin announces the initiation of a Safety Recall to replace the front fascia support

beam on some vehicles within the following VY AWD Model range: Adventra, Cross 8, HSV

Avalanche and Avalanche XUV.

DESCRIPTION OF DEFECT

During the execution of certain recovery techniques from soft ground such as sand, mud or

snow, the front fascia support beam and front fascia may detach from the vehicle.

AFFECTED VEHICLES

Build Date (Inclusive)

Model

From To

NOW System

VY AWD 13/10/2003 4/11/2004 Flagged as 05-H-02

ACTION REQUIRED BY DEALERS

1. Confirm the vehicle is eligible for recall action by referring to the “Affected Vehicles”

section (above). Affected vehicles will also be flagged in NOW system for recall action.

2. Confirm vehicle has not previously been reworked ie:

¾ Identified by an ‘X’ in the B-4 co-ordinate of the “Vehicle Service History” label inner

side of the Fuse Access Cover (driver’s lower instrument panel cover).

¾ Application of “05-H-02” Campaign Completed” label.

¾ Confirm campaign status in NOW vehicle search.

3. Replace existing front fascia support beam and the tow eye by installing a recovery point

strengthening kit as described in Appendix B using kit P/N 92182299. Return removed

fascia support beam and tow eye to REPAC when requested via the REPAC report.

4. Install a Campaign Completed Label and a Vehicle Service History Label as specified in

the section titled ‘Campaign Completion Identification’ to signify campaign completion.

5. Submit a warranty claim. Refer “Warranty Claim Information”.

CUSTOMER NOTIFICATION

Page 2 of 5

Owners of vehicles affected by this recall campaign, will be contacted directly by letter to

their recorded address. The letter provides details of the recall campaign and requests the

customer to contact a Holden Dealer and make a service booking to have the appropriate

work carried out. Refer to Appendix A for a draft copy of the customer letter.

CAMPAIGN COMPLETION IDENTIFICATION

All campaigned vehicles must have:

1. A Campaign Completed label applied to the right hand front ‘A’ pillar, between the

hinges, with details of the campaign, ie

• Campaign No. “05-H-02”

• Dealer Code

• Date legibly entered on the label with a permanent ink pen.

AND

2. For additional identification, mark an “X” at the B-4 coordinate of vehicle service history

label, and if required, apply new label to inner side of the Fuse Access Cover (driver’s

lower instrument panel cover).

Extra Campaign Completed and Vehicle Service History labels are available at no cost from

Moore Business Systems. Fax your order to: (03) 9270 8925.

• For Campaign Completed Labels Quote stock no. SD 28156 on a Moore Business

Systems ‘Packaged Goods’ order form for a pack of 100 labels.

• For Vehicle Service History Labels quote stock no. SD 28177 on a Moore Business

Systems ‘Packaged Goods’ order form for a pack of 100 labels.

PARTS INFORMATION

No parts will be distributed with this Recall Campaign Bulletin.

PARTS ARE TO BE PROCURED THROUGH NORMAL HSPO DISTRIBUTION

CHANNELS (NOT SALMAT). NORMAL HSPO PRICING WILL APPLY.

Replacement part information:

Part Number Description Quantity

92182299 Recovery Point

Strengthening Kit 1

RETURN PARTS

Return all removed front fascia support beams and old tow eyes to REPAC when requested

via the REPAC report.

Page 3 of 5

WARRANTY CLAIM INFORMATION

On completion of campaign action, dealers are requested to submit a warranty claim using

the Labour Operation Numbers specified below:

Warranty Claim Information

Description

Recovery Point Beam

Replacement

Labour Operation No.:

Standard Time:

Failure Code:

Claim Type:

T581701

1.1

T0096

CONTACT INFORMATION

For further information or clarification on this recall campaign please contact the relevant

person below:

ENQUIRY TYPE CONTACT NAME CONTACT NUMBER

General enquiries Rob Davies (03) 9647 1857

Technical enquiries TAS 1800 033 417

Parts related enquiries HSPO (03) 9797 7341

Warranty related enquiries Warranty Administration 1800 033 487

J. K. Hoffman

General Service Manager

Attachments

Appendix A Customer Letter- Draft

Appendix B Technical Procedure

Page 4 of 5

APPENDIX A - Draft Customer Letter

Dear Holden Customer,

As part of Holden’s ongoing commitment to customer safety, we have initiated

a vehicle safety recall campaign on some vehicles within the following VY All

Wheel Drive Model range: Adventra, Cross 8, HSV Avalanche and HSV

Avalanche XUV vehicles.

Holden has identified a potential hazard may exist when attempting to recover

vehicles from soft ground such as sand, mud or snow, when using the supplied

tow eye installed at the front attachment point. A possibility exists that the front

bumper beam may become detached from the vehicle in the above

circumstances.

Due to this possibility, Holden recommends that the tow eye and front

attachment point not be used for recovery purposes until all related

parts have been upgraded by your Holden Dealer.

Our records indicate that your Holden vehicle was manufactured within the

affected range.

It is therefore necessary for you to contact a Holden Dealer of your choice, and

make a booking to have the front bumper bar replaced, and the attachment

point reinforced as soon as possible.

The above work will be carried out free of charge. At the time of booking, your

Dealer will be able to advise you how long your vehicle will be required for the

work to be completed.

If you have any questions, please contact your Holden Dealer or call the Holden

Recall and Rework Assistance Centre on 1800 632 826, where we will be pleased

to assist.

Thank you for your attention to this matter. Please accept our apologies for any

inconvenience that may be caused to you.

Yours sincerely

David McMurray

Manager, Customer Assistance

VEHICLE SAFETY RECALL

05-H-02

Page 5 of 5

For technical instruction on fitment of the Recovery Point Strengthening Kit refer to

document FD1333a supplied in 92182299 Recovery Point Strengthening Kit.

NOTE:

1. Some of the tools required to fit this kit include:

• Right angle power drill

• 15mm step drill

• High zinc corrosion protection paint

2. Remove old tow eye and front fascia support beam from the vehicle.

3. Exchange the new tow eye in the vehicle which is located with the jacking tools

underneath the spare wheel in the rear cargo area floor for Adventra models. For

Cross 8 models the tow eye is located in the chock bag in the jack storage tray under

the rear seat.

4. Place the Vehicle Towing and Recovery guidelines booklet FD1333 in the vehicle

glovebox.

5. Install a Campaign Completed Label and a Vehicle Service History Label as specified in

the section titled ‘Campaign Completion Identification’ to signify campaign completion.

6. Return removed parts to REPAC when requested by the REPAC report.

APPENDIX B – TECHNICAL INSTRUCTIONS FOR CAMPAIGN 05-H-02.

VY11 ADVENTRA,VY CROSS 8, VY11 AVALANCHE, VY11 AVALANCHE XUV

RECOVERY REINFORCEMENT BEAM REPLACEMENT