
HOLDEN SERVICE TECHLINES______________________________________________________________________________MARCH, 2006
14
Holden Techlines are written to inform technicians of conditions that may occur on some vehicles, and to provide information that could assist in the
proper service fix of a vehicle. If a condition is described, do not assume the service fix applies to a vehicle or that the vehicle will have that condition.
INFORMATION
Holden Contacts and procedures
All
Group OB Ref. No. TL0679B-0602
This Techline supercedes the previous one (TL0679A-0501) in
Issue 1, Feb 2005. It contains UPDATED information.
This techline summarises some of the Holden contact
procedures and gives a quick reference guide for
contact numbers.
Security information.
To obtain security information for both Passenger and
LCRV vehicles the first step is to check the New Online
Warranty system (NOW). If the information is
unavailable on NOW then a completed security
information request form must be faxed through to the
Vehicle Security Information Centre, as security
information cannot be given out by phone. Please note
that security information requests are processed by the
Vehicle Security Information Centre and not TAS.
To ensure you have the latest security information
request form always refer to Service Forms in the
Service Bulletin section of the Holden Lionheart Portal.
Fax completed forms to the Vehicle Security
Information Centre on fax 03-96472865.
There can be up to a 4-hour turn around on requests,
however if the information needs to be obtained from
overseas, it may take up to 24 hrs. Do not phone the
security information department unless you have not
received a response in the normal turn around time.
For further information please refer to ADL 42/05.
Accessories and parts inquiries
If any information or assistance is required in regards
to Microcat, part numbers, Holden accessories or if
you need to contact HSPO Customer Assistance,
please refer to the Holden Help section in Microcat.
Warranty Authorisation and enquiries
Warranty can only be authorised by your Aftersales
District Manager. Labour times information is available
on SIP or from the warranty department. For any other
warranty inquiries please contact Warranty
Administration.
TAS
Technical Assistance Service (TAS) is a service
provided by Holden to assist Holden Dealers in
problem resolution.
Contact to TAS must be made by a Nominated Contact
as outlined in Section 5 of the TAS procedures
manual. All techlines, dealer letters and service
information must be checked prior to contacting TAS.
The Nominated Contact must not contact TAS until
he/she has been fully involved with the faulting vehicle
and all Dealer expertise has been exhausted.
Problems should be escalated through the Dealership
to the senior technician/foreman before contacting
TAS.
TAS cases must be updated or closed within 30 days
unless a Dealer is waiting on a service fix to be
provided. It is the Dealers responsibility to update
cases. All cases should be recorded in the TAS
procedures manual, which should be referred to prior
to contacting TAS. Please note that an electronic copy
of the TAS procedures manual is also available on
passenger SIP.
Under no circumstances are TAS or other Holden
contact details to be supplied to customers or
independent repairers. TAS is a service restricted to
assisting Holden Dealer service departments.
Quick reference contact numbers
Autostrada Ph 1800 634 343
Air International Ph 1800 673 716
Australian Arrow Ph 03 9785 0792
Blaupunkt Ph 1300 307 036
Bosch Technical Assistance Ph 1800 025 462
Clarion Ph 1300 730 730
Fax 03 9551 0377
Customer Assistance Ph 1800 033 349
Dana Ph 02 9892 9237
Ph 02 9892 9343
Fax 02 9892 9310
www.spiceraxle.com.au
HBD DVD support (Delphi) Ph 03 8558 8313
Eurovox Ph 03 9237 0800
Fujitsu Ten Ph 03 9646 6008
Holden Assist Ph 1300 880 088
Hollandia/Webasto sunroof Ph 02 9540 4811
Fax 02 9540 4316
HSV Ph 03 9265 9500
Impco Ph 03 9584 5644
Infomedia (SIP, Partfinder) Ph 1800 810 103
Lumen Ph 03 8787 1000
Panasonic Ph 02 9986 7635
PBR Diagnostic assistance Ph 1800 468 727
Petro-Ject Ph 02 9890 5701
Ph 02 9890 5244
Philips/Siemens-VDO Ph 1800 335 282
Salmat Ph 03 9358 2900
Security Information Ph 03 9647 2001
Fax 03 9647 2865
SPX Australia Ph 03 9544 6222
TAS Ph 1800 033 417
Fax 03 9647 2495
Triple M Ph 1800 773 030
Warranty Ph 1800 033 487