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Warranty Policy
The purpose of this document is to state the specifics of the warrant y policy and the respo nsibilities of each party namely
Holden Special Vehicles (HSV) and Alpine Electronics of Australia Pty Ltd (Alpine). T his applies to the warranty for the
products listed belo w and includes labour to remove the product for repair. T he product covered is: TMX-R700 Monitor,
DHA-S680E DVD Changer, CRA-1667RF RF modulator, Cordless Headphon es and fitment accessories. This warranty
does not cover anything not listed as an Al pine part. Therefore HSV sourced components are not covered.
Warranty period
This warranty is valid for 36 months from the date of deliver y of the vehicle or from the date of fitment of the s ystem in a
previously registered vehicle whichever is th e latest. This warranty only applies to units supplied to Holden Spec ial
Vehicles and subsequ ently sold to the Holden Special Vehicles dealer network. This warranty and policy document will
also only apply to units fitted by trained installers following an approved installation procedure. This warranty covers the
repair of Alpine components returned to Alpi ne for repair where a manufacturing or material defect has occurred.
Please also note this warrant y only applies to the vehicle of first fitment. Removal of the components from a vehicle for
fitment into another vehicle may void the warranty.
Warranty Charges
If the unit is within 36 months old from its fitment or the original new vehicle delivery date which ever is the latest and the
failure was as a result of a manufacturing or material defect only, there will be no charges made to HSV or the dealer for
its rectification.
Non-Warranty Charges
If the unit is over 36 months old from its fitment or original new vehicle delivery date which ever is the latest there will be
a charge made to the HSV dealer submitting the unit for repair based on the labour time taken and the parts requir ed to
effect the repair. The labour will be charged at $70 per hour including GST (subject to change) and parts will be charged
at the current retail cost. The freight to return the repaired unit will be charged at $27.00 incl GST. A quote will be
provided prior to repair, ho wever for a retail repair, if the total repair cost will be under $150 (incl GST) the unit will be
automatically repaired without consultation. The HSV dealer will then be require d to effect payment (Direct debit, CC or
CHQ) prior to the unit being returned.
Damaged Units
If any damage is noted this will be considered to be not warrantable and the necessary charges to return the unit back to
a serviceable state will be made to the HSV dea ler.
Damage in Transit
If any damage occurs due to incorrect packaging from the HSV dealer, Alpine Electronics will not accept responsibility for
the cost of the repair. At this point payment will be soug ht from the HSV dealer.
Please note the procedures for returning a failed unit must be strictly adhered to in order to reduce unnecessary costs.
No Fault Found
If the unit is thoroughly tested and found to not have a fault as described in the Changeover request form this unit will
attract a charge of $50 Inc GST to cover the labour to investigate and carry out the necessary tests as well as to return
the unit to the dealer who has submitted the unit for repair. Payment for this will be required prior to the unit being
returned.
Jammed Discs
If a unit is returned with a disc jammed inside, once the unit is repaired, the disc will be returned to the originating dealer
at Alpine’s cost.
If a disc is found to be damaged as a result of a warrantable defect then Alpin e will cover the cost of replacing the
damaged disc. The agreed cost of replacement will be $22 incl GST for a full CD album and $29 incl GST for a DVD
videodisc. Where a CR-R/RW is damaged, we will only reimburse the cost of the disc media itself.
Dealer Turn-around Time
On receipt of the unit with a completed Repair Request F orm we will return the unit repaired within ten (10) working days.
Dispute Resolution
Where a dispute invo lving a customer or HSV dealer occurs, Alpine Electronics will immediately contact HSV via the
National Warranty Manager to resolve the issue.