AUSTRALIAN ARROW - TELEMATICS

TELEMATICS MODULE & BACKUP BATTERY

“W ARR ANTY” CHANGEOVER PROGRAM

1. Dealership to carr y out diagnosis as per the Telemat ics Service Documentat ion, Ref er Section

12Q of the VX Service Information on Holden SIP CD. This is to include the Telematics On-

Board Diagnostic System Check and the relevant Diagnostic.

2. If the Diagnostic directs the Dealership to replace the Telematics Module or the Backup

Battery, the Dealership to complete all the details on the Australian Arrow

Telematics Changeover Request Form, and facsimile t o Australian Arrow, facsim ile number

(03) 9775 0954.

3. Upon receipt of the Changeover Form from the Dealerships, Australian Arrow to contact the

Dealership to validate the request or assist in diagnosing the problem.

4. If the request is validated, Australian Arrow to process a changeover part (battery or

Telematics module), within eight (8) working hours of receipt of the request. For both the

battery and the Telematics Module, no bracket is included. The Telematics Module will be

programmed by Australian Arrow to suit each individual vehicle; this includes programming the

VIN into the module.

5. Austr alian Ar r ow to pack and dispatch the changeover part via an air satchel system. Included

will be a return air satchel.

6. Upon the receipt of the changeover part, the Dealership to replace the suspect part and return

to Australian Arrow in the return satchel provided, within two (2) weeks of receipt of the part.

Please also include a copy of the original Changeover Request Form.

7. Important. On completion of replacement of the Telematics Module, in order for the

customer’s Telematics service to be activated, the Dealership is to operate the Assist button

on the mirror to initiate a call to the Holden Assistance centre. The Holden Assist centre is

operated 24 hrs per day, 7 days per week. An operator will respond and the Dealership is to

provide them with the VIN and the Vehicle Registration Number (if registered).

Attachment to DL 52/01

TMBATCRF-002

AUSTRALIAN ARROW PTY. LTD.

TELEMATICS MODULE \ BACKUP BATTERY

WARRANTY CHANGEOVER REQUEST FORM

THIS FORM IS TO BE COMPLETED WHEN A TELEMATICS MODULE \ BACKUP BATTERY CHANGEOVER IS REQUIRED.

PLEASE COMPLETE ALL INFOR MATION REQUESTED B ELOW AND FACSIMILE THIS FORM TO AUSTRALIAN ARROW AT:

FACSIMILE: (03) 9775 0954

SHOULD YOU HAVE ANY DIFFICULTIES IN COMPLETING THIS FORM, PLEASE CONTACT AUSTRALIAN ARROW CUSTOMER

SERV ICE ON (03) 9785 079 2

REQUEST DATE: / / DEALER CODE: REGION: QLD NSW VIC SA WA GMNZ

ISOVIN: __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ ODOMETER: KMS TRANS: MAN AUTO

MODEL: UTE EXECUTIVE S SS ACCLAIM BERLINA CALAIS STATESMAN CAPRICE

REGISTRAT ION No. IF APPLICABLE: VEHICLE BU ILD DATE:

REPAIR PERFORMED: PRE DELIVERY SERVICE SPECIAL BOOKING VEH ICLE BREAKDOWN

COMPLAINT DESCRIPTI ON:

* TO AVOID DELAY, PLEASE PROVIDE AS MUCH DETAIL AS POSSIBLE ON THE ABOVE COMPLAINT DESCRIPTION.

DIAGNOSIS:

HAS TELEMATI CS ON-BOARD DIAGNOSTIC SYSTEM CHECK BEEN PERFORMED:

(REFER TO SECTION 12Q OF THE VX SERVICE INFORMATION)

(PLEASE TICK )

STEP COMPLETED: (1 – 13)

SECTION COMPLETED: (eg. 3.1 – BACKUP BATTERY) STEP COMPLETED:

NOTES ON DIAGNOSTICS:

(Eg. FAULT INTERMITTENT ETC..)

TECHNICIAN NAME: CONTACT PHONE NUMBER: ( )

UNIT REQUESTED:

(PLEA SE CIR CLE)

PART NUM BER: 92107_ _ _ BARCODE NUMBER: _ _ _ _ _ _ _ _ _ _ . _ _ _ _ _ _

THESE NUMBERS ARE LOCATED ON THE LABEL AFFIXED TO THE TELEMATICS MODULE.

DEALER TO COMPLETE

THIS WILL CE RTIF Y THAT THE ABO VE FORM WAS C OMPLETED CORRECTLY.

SERVICE MANAGER’S NAME : SIGNATURE:

CONTACT PHONE NUMBER: ( )

TELEMATICS MODULE \ BACKUP BATTERY

YES NO